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Instructional Technology Department » Tech Tips

Tech Tips

Technology Tips for Common Issues 

PowerPoint Presentation Issues
 
Problem: You plug the projector connection into the laptop and you get a "Presenter" screen on your laptop & the full screen on your whiteboard screen. You cannot write interactively in this presentation mode.
 
Solution:
1. Open the PowerPoint presentation .
2. Go to the "Slide Show" tab to open the ribbon.
3. In this ribbon, select "Mirror Image" instead of the "presenter mode"
4. You can now advance your slides with the interactive whiteboard or write on them.
 
Problem: The presenter mode is displaying on the whiteboard screen, so you see two slides.
 
Solution:
1. You need to change the resolution of the screen display.
2. Go to "system preferences"-select "Display"
3. In the display, select 1024 x 768, 60 hz for the LCD display. 
4. This should fix the problem so that the presenter view is on your laptop & the single screen view is projected.

USB Cameras

  1. Use the Point 2 View Application (P2V) to run the USB camera. 
  2. To focus-

      -make sure the button on the camera is on "s" for single focus ("C" is for continuous focus-not good)

          -on the laptop screen select the "AF single" button in the bottom right of the application. A red rectangle will appear on

         the screen as it focuses. When it is focused, the rectangle will turn green.

  1. To lighten-

      -go to the "exposure" button in the top, left. Set the exposure to "2+" as needed to open the lens of the camera.

      -try using darker paper under the item you are trying to view. The darker paper sometimes works better than white paper

      or a lighter surface.

 

Elmo Document Cameras

  1. If you experience trouble getting to the desktop of your laptop, go to "system preferences."
  2. Select "displays."
  3. Go to "detect displays."
  4. You should be able to see your desktop now.

 

Common Whiteboard Issues

PROBLEM: My whiteboard projects the background ofmy desktop but I can’t see any files or get to anything from the whiteboard (I can see them on my laptop).

 Answer:You need to set the mirror image

  1. Be sure that your whiteboard is plugged into yourcomputer.
  2. Select the “Apple” icon in top, left corner
  3. Drop down to “System Preferences”
  4. Go to “Displays”
  5. In the “displays” preference, there will be a tabacross the top for “arrangement”-select this tab
  6. Check the box for “Mirror Image”
  7. You should now see what is on your desktopprojected on the whiteboard

 

PROBLEM: My desktop screen becomes larger when Iplug in the projector.

 Answer:You need to reset the display

  1. Be sure that your whiteboard is plugged into yourcomputer.
  2. Select the “Apple” icon in top, left corner
  3. Drop down to “System Preferences”
  4. Go to “Displays”
  5. In the “displays” preference, there will be a tabacross the top for “Displays”-select this tab
  6. Select the setting to be 1024 x 768, 60 hz (orsomething close to this if this one isn’t available-may say stretched)
  7. You should now see that the items on your desktopare a normal size

 

PROBLEM: My projector has a BLUE screen when I plugmy laptop in & the timer counts down from 4:59 minutes.

 Answer: You need to reset the computer connection.

  1. Look at the remote
  2. Select computer 1-wait to see if this connects
  3. If Computer 1 does not fix the problem, select computer 2.
  4. **Remember which number worked and be sure to select this option if the problem happens again.
  5. Or…go into system preferences-select “display”-select “detect display”
  6. Advanced issue—you may need to set “RGB” in the computer 1 or 2 connection. You can try to do this (different on each model of projector or put in a call ticket)

 

PROBLEM: My computer goes to sleep & then myboard stops projecting.

Answer:

Use the charger cord with the laptop when using thewhiteboard. The laptop powers the board, so battery power is going to depletequickly. The computers are set up NOT to go to sleep when the charger is pluggedin.

 

PROBLEM:My ENO pen has stopped.

 Answer:

  1. recap the pen, wait a few seconds, remove the cap& the connection should be refreshed.
  2. Thebattery is loose or has gone bad—put a call ticket in for a new Lithiumbattery. (BE SURE THAT YOU ARE CAPPING THE PEN WHEN NOT IN USE—saves thebattery life!)